COVID-19 FAQ

• Do I need to wear a mask to enter the clinic?

  • Yes, we ask you bring your OWN mask if you can.

• Can I enter the clinic if I don’t have a mask/forgot my mask?

  • Yes, you can enter the clinic and we can provide a disposable mask. The first mask will be free of charge, but for subsequent requirement of masks there will be a $1 charge.

• What steps are you taking as a clinic for COVID-19 safeguards?

  • Frequent sanitizing of high touch areas with disinfectant.
  • Masks & gloves are provided for all our staff (worn at all times).
  • Sanitizer/Soap is mandated for clientele to use upon entry to clinic.
  • Clients are asked to wear a fresh change of clothes.
  • Treatment areas are cleaned after each client use with medical grade cleaner.
  • Limitations on how many clients/staff can be in the clinic at a time to ensure social distancing requirements.
  • Extra time is allotted between clients to allow staff to properly disinfect treatment areas.
  • Plexiglass installed along front desk.
  • Decals to prompt clients of safety protocols.

• What are you doing to screen for COVID-19?

  • We are requiring staff to self-screen prior to each shift using the BC self assessment.
  • Clients are emailed a COVID-19 survey based off the BC self assessment prior to each session. If they answer yes to any of the questions, their appointment will be cancelled and rescheduled for a later date once the screening is clear.

• Will my treatments look any different?

  • We will NOT be using any electromodalities (i.e. IFC) /heat/ice to limit cross-contact.
  • Masks will be required through the duration of your session.
  • Gloves and masks will be worn by your therapist for the duration of the session. - Note: needing techniques are SAFE to perform in the clinic.

• Can I bring someone with me to my treatments?

  • We no longer allow guests to accompany clients to their session. You can only have someone accompany you if you are a minor (under 16) and require a guardian’s supervision, or require assistance for extenuating circumstances (i.e. disability, mobility impairments etc).

• Will I be charged a cancellation fee if I have to cancel due to a positive screening?

  • NO! We are waiving all cancelation fees to incentivize our clients staying home if they feel they are at risk of a positive screening.

• Can I pay with a contactless method?

  • Yes, our Jane system allows us to securely store clients credit card information so we can directly bill clients without any contact. Receipts can be emailed to limit contact between staff/clients.

• Are there special instructions to enter the clinic?

  • Please arrive no earlier than 5 minutes before your session.
  • Upon arrival you can either sign in via the scan code on the front door OR check in with our admin staff within 5 mins of your appointment.
  • To sign in via the scan code, point your camera at the code and follow the link- you will be prompted to either enter your phone/email.
  • If your therapist is running behind, you will be called and asked to wait outside the clinic until your treatment is ready to begin.

• What do I do once I’ve finished my treatment?

  • We ask you pay for your session/book subsequent sessions at the same time such that once you’re finished you can leave the clinic without delay.
  • This will help maintain social distancing standards for clients entering for their sessions after yours.

• Can I use the washroom/waiting room?

  • We are restricting access to washrooms for emergencies/handwashing only.
  • The waiting room will not be accessible, so please arrive close to your appointment time as outlined above.

• Are you still offering telehealth visits if I don’t feel comfortable/can’t come into the clinic?

  • Yes, due to the positive response we are offering telehealth visits still and will continue to do so in the future! - Please visit our online booking site to see treatment options.

• What do I do if I have contacted someone with COVID-19, or suspect I may have?

  • We follow the recommendations of the BC public health officers: clients who are contacts of a confirmed case, meaning they have been or could have been exposed to the virus but do not have symptoms, are required to self-isolate for at least 14 days. We cannot allow appointments to be booked until COVID-19 screening is clear.