Mission Statement
We aspire to use our platform to Lead with purpose-driven passion, to Inspire & Empower the lives we touch, and Help our communities through selfless acts.
Frequently asked questions
- Do I need a Doctor’s Referral?
- No, you are not required to bring a doctor’s referral to access physiotherapy, kinesiology or massage therapy. There are some cases where coverage through certain health care plans require a doctor’s referral.
- Do we offer direct billing?
- Yes we do offer direct billing for most insurance companies. If you’re unsure that we may or may not be affiliated with your insurance company, please call us and we can answer any questions for you.
- How do I prepare for my first visit?
- Clients are advised to fill out the intake form sent at the time of booking the initial appointment.
- Please arrive 5 mins before your session and bring the following with you:
i. Personal Health Care Card Number
ii. Doctor’s Referral (if prescribed)
iii. Private Clients: if you have extended health care, bring your policy and member ID number/card for direct billing.
iv. ICBC Clients: bring your claim number, adjuster name.
v. Please dress in comfortable clothing. - What is your cancellation policy?
- A late cancellation or missed visit leaves a gap in the therapists’ day that could have been filled by another patient. As such, we require 24 hour notice for any cancellations or changes to your appointment. Patients who provide less than 24 hour notice, or miss their appointment, will be charged a cancellation fee.
- Is there parking available?
- Yes, street parking along Sawmill Crescent and underground parking is available (directly under the clinic- entrance to parkade is to right of Panago).
- If you have any other questions please get in touch with us.
Get To Know Us
Meet Our Incredible Team
We’re a team of rehab specialists that utilize manual therapy and movement analysis to help you move better and feel more resilient.